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Shipping & Returns

Refund Policy

For US orders:

Return requests for regular purchased items must be made within 14 days of receiving the item in order for a return request to be processed.  All items (scarves, box, and pouch) MUST be returned in the new and original condition.  To ensure that your return is adequately protected in transit, we recommend you ship your items to us the same way we delivered to you.

PLEASE NOTE: It is NOT guaranteed that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition.

All final sale items, as well as items purchased through discount promo codes, are NOT refundable.

Customers are responsible for paying the cost of return shipping. Shipping costs are non-refundable.  For returns, please use a trackable shipping service or purchase shipping insurance as we don’t guarantee that we will receive your returned item.

To make a return, please follow these three steps:

1. Email help@chrisu.com to request a return within 14 days of receiving your order.  Please allow 24 business hours to process your request.

2. Once you receive a reply, you can then ship your package to 1042 Trout Brook Drive, West Hartford, CT 06119 (Attn: Christin Chang).  PLEASE NOTE: Items must be mailed within 48 hours of receiving your email confirmation.

3. You will receive email notification once your return has been received and processed.

For International Orders:

For international orders, please contact sales@chrisu.com.    


*US SHIPPING: USPS Priority service is used for shipping within the US.  A flat rate of $7.50 is charged for the purchase up to a total of 4 scarves.  From 5 to 8 scarves, a flat rate of $15.00 is charged.  To purchase more than 8 scarves, please contact sales@chrisu.com.

Tracking numbers are provided for USPS shipping.