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FAQ

Q: How is shipping calculated?

A: *US SHIPPING: USPS Priority service is used for shipping within the US.  A flat rate of $7.50 is charged for the purchase up to a total of 4 scarves.  From 5 to 8 scarves, a flat rate of $15.00 is charged. To purchase more than 8 scarves, please contact sales@chrisu.com.

*INTERNATIONAL SHIPPING: FedEx International service is used for shipping outside of US.  A flat rate of $30.00 is charged for the purchase up to a total of 4 scarves.  From 5 to 8 scarves, a flat rate of $60.00 is charged. To purchase more than 8 scarves, please contact sales@chrisu.com.


Q: Why did my credit card get declined?

A: Your credit card could have been declined due to incorrectly entered billing address. Certain banks are more sensitive to the way you fill out your billing address (i.e. street vs st). To avoid this, please verify your billing address associated with your credit card.


Q: Why do I see a pending charge after a declined transaction?

A: Depending on your bank, they may decide to ‘hold’ the purchased amount for security purposes.  These ‘pending’ charges may last up to 3 to 5 days (depending on your bank) and please note that these ‘pending’ charges may affect your available balance (if using debit cards).  You can expedite this process by contacting your bank ‘release’ these charges.